Our commitments

Customer satisfaction

Normalab pays particular  attention to customers and partners’ needs. Our presence in the international markets allows us to have a global vision of the needs.. This desire to satisfy is a commitment which is part of the QoS approach. The loyalty of our customers is a proof of their satisfaction and trust. The collaboration with our network and our partners is the key of our success.

The quality and service policy, deployed by Normalab, must ensure to clients :

  • Supply and compliance of ordered items
  • The holding of delivery date on site
  • Compliance with appropriate standards for glassware and testing devices.
  • Support for the proper functioning of their equipments



Our significant technical expertise allows us to create innovative solutions to meet our customers' expectations and evolutions in standards. Our ability to adapt ourselves each day to the market’s development requires continuous efforts in research and development and continuous monitoring of technological innovations. Normalab R&D department has developed the latest generation of analyzers designed according to the customer needs. The company is able to create customized solutions.



From the quotation to the commissioning, Normalab ensures a closely follow-up with the customer. The development of "technical support and customer assistance" is a strategic goal. Accustomed to different business conditions and requirements of each country, our sales team is able to answer to your needs and provides you with all the information required. In addition, our technical department proposes its assistance for commissioning, training and maintenance of your equipments.



To meet the requirement of our clients, Normalab has implemented methods in order to optimize production and the quality of its customer services. Our workshops and our administrative services are integrated into a quality process to improve efficiency. We ensure compliance with the standards and we are the only manufacturer of Petroleum glassware in France certified ISO 9001 since 1996.